Return Policy

We want you to love what you ordered! If you’re not completely satisfied with your purchase, we’re here to help. To start a return or exchange, please reach out to our customer service team at [email protected].

1.Return

If you don’t like the item(s) after receiving them, you must initiate your return within 7 days of the delivery date. If you received damaged, incorrect, or incomplete item(s), reach out to our customer support team within 30 days of the delivery date. Our team will verify the problem, and send a complimentary return label if needed. After generating your packing slip, please ship the parcel promptly to avoid delays.  

 To be eligible for a return, your item must be:

（a）Items must be unworn, unwashed, undamaged, unaltered, and free of makeup, stains, deodorant, and perfume.

（b）All original internal garment tags must be attached, including any secure return tags, which should remain intact.

（c）Items marked as final sale or discounted may not be eligible for return. Please check the product description before purchasing.

Note: Please do not send returns to the address on the waybill, as this is not our return address. Refunds cannot be processed for items sent to incorrect locations.

2.How to Return

Contact Us via email at  [email protected] not ship returns without our authorization.Pack the item(s) securely in the original packaging, including the return form (if applicable).Ship the item(s) back to the address provided in your RA email.

Please note: Return shipping costs are the responsibility of the

customer unless the item was faulty or incorrect.

You may use any carrier of your choice. Purchase postage from your selected carrier, and keep the tracking number (and insurance, if applicable) until your refund is processed. Each order must be shipped in a separate parcel.  

3.Refunds

Once we receive your return, we will inspect the item(s) and process your refund to the original payment method. Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.

4.Exchanges  

We do not hold inventory for exchanges. To get a different size, style, or color, please return the original item and place a new order for the desired product. Just ensure it is currently in stock.  

5.Return-to-Sender or Refused Deliveries  

Carriers may label a parcel as undeliverable or refused by recipient. Once the parcel reaches our warehouse, the tracking status may update to delivered.  

Common reasons for return-to-sender often include details such as an incomplete address, mismatched country/region, missing apartment number, or intentional refusal of delivery.  

If you refuse delivery, the parcel will be sent back to our warehouse automatically. You do not need to initiate a return. Once our warehouse scans the returned parcel, we will refund (minus the original shipping fee) within 3–5 business days. Sealed parcels may be processed more quickly.  

If two consecutive orders are returned to us as undeliverable, please contact our customer support team. We can help correct your address to prevent future problems.  

6.Reserved Rights  

We reserve the right to refuse or limit returns that show excessive wear, alterations, potential fraud, or other irregular activity. This includes returns from customers with a history of returning worn items or repeatedly sending back damaged/altered goods.  

Any items not purchased from vovlook that are sent to our warehouse will be discarded upon receipt. We also reserve the right to refuse service to customers engaging in fraudulent or abusive behavior.  

7.Questions

If you have any questions or need further assistance, please contact us [email protected] .